Customer Reviews | PureClean Carpet Cleaning

Customer Reviews

4.9
Based on 569 reviews
Anne S
Anne S
22:26 14 Nov 19
Friendly technician and great service! The tile and grout was dingy and it looks like it’s almost new. I noticed one little spot that didn’t look like it got cleaned and the technician was super accommodating about cleaning that spot. He said he must have missed it and didn’t hesitate to take care of it! I would recommend them and definitely will be using their services again in the future!
Grace Chen
Grace Chen
05:19 12 Nov 19
Awesome company for upholstery and carpet cleaning. Very professional, understanding and accommodating. Beautiful job on my hand dyed Persian rug and cream couch. I've used them many times now for past several years. Pure Clean is awesome! You will not be disappointed.
bree ahrensfeld
bree ahrensfeld
03:22 12 Nov 19
We have been using Pure Clean for a couple years now for our carpet cleaning needs and have always been impressed by the quality of service and wonderful staff. We have a dog that’s had a few accidents and their pet stain and odor process is amazing! They truly are the best! We will be using them for many more years ahead.
Lesly Gaona
Lesly Gaona
23:53 06 Nov 19
FINALLY A GREAT CARPET CLEANING COMPANY IN SEATTLE!I have struggled with finding someone trust worthy and affordable to clean my grandma's carpet.Someone actually answers when you call, which is rare these days. I perfer to talk to a human.They were able to get me in pretty quickly and was able to use my coupon hassle free.Mike came out (on time might I add) and explained everything to my grandma in a professional manner.He was able to take out stubborn stains that have been there for YEARS!My grandma loves her clean carpet. When we need our carpets cleaned again, Pure Clean is going to be our first and only call.
David Griggs
David Griggs
17:39 03 Nov 19
I had a coupon for Pure Clean at $179 for three rooms so thought I would give them a try. Excellent service and the technician was great however I feel like a bait and switch routine was done. Yes I wanted stairs and an additional room so knew it would cost more but I was presented with three options starting at about $350 with basic cleaning or choose the next level for $500 and the highest service for $635. Like I said, the service was great, just be prepared to spend a lot more than the teaser coupons you get in the mail.
Anil Kumar Revuru
Anil Kumar Revuru
01:52 02 Nov 19
Pure clean was amazing. We had 5 year old carpets cleaned, all the brown spots where we walked regularly got completely cleaned. We also had coffee and incense stick stains on some places which got completely removed. Stairs were also cleaned to perfection, one stair at a time. Work ethic was amazing staying late to make sure all 2000 sqft carpet was cleaned, was just amazing. Carpets looks like new. Setting up appointment was also easy.
Michael Davis
Michael Davis
23:37 16 Oct 19
Our service technician Donovan was extremely knowledgeable and professional. We were extremely satisfied with how well the carpet looked upon completion. He explained everything thoroughly which eliminated all of our questions in advance. We will definitely use this company again and request Donovan as our tech. Very happy with the results!!
Robert Fahl
Robert Fahl
23:04 07 Oct 19
Pure Clean customer service from beginning to end was excellent. After the carpet dried there were a few spots that didn’t come out. They immediately addressed the issue and scheduled the same technician to come out to take care of it, no questions asked. He got the spots out in just few minutes and was on his way. This the second year that I’ve use Pure Clean and I very satisfied.
DanJenn Pak
DanJenn Pak
02:29 05 Oct 19
I am very impressed. The carpet looks like new. I am not joking. We have 3 kids and a small dog. We have had some steam cleaning and some chemdry over the years, but this is by far the best! Donovan was very personable and worked hard to make certain we were happy. He didn’t oversell, but was very honest and gave good advice. He even was able to get an ottoman that I thought was a goner to look incredible. I really believe in the quality of this company and system. I am impressed at the quality of the employees. We needed a ton of work and even the owner reached out and made sure we were happy with our service.
Maegan Harris
Maegan Harris
19:38 04 Oct 19
Eric was incredible! We have big dogs and kids and our carpets were not too happy looking but they are incredible now! Eric was so great to chat with and we look forward to having him back out to do the rest of the house and our grout! Thanks so much again!
Diane Brodd
Diane Brodd
04:42 04 Oct 19
Great experience. Easy to schedule, liked all the text communication, including a photo of my tech. Scott arrived early, helped me move some things, and listened to my concerns. He offered me several cleaning packages and worked with me to get just what I needed. Scott was pleasant, friendly and a very hard worker. My 12 year old carpet looks great, and SO much better. Like the fact that they brought their own special water in their truck, and didn't have to hook up to our water supply. Totally recommend this company AND Scotty!
Jason Poteet
Jason Poteet
19:29 02 Oct 19
Pure clean is awesome! Nate is very polite and professional it was great to have him here. The comment above is from a previous service, but as expected Eric provided the same professional and reliable service. I have an elderly dog they can’t hold his bladder too well anymore, but with Pure Clean helping me out I can keep my home clean and healthy for my family.No need to shop around for carpet cleaners these guys are as good as it gets on all levels.
Keely Sobole
Keely Sobole
14:10 28 Sep 19
Mike and the Team at Pure Clean were fantastic! Great communication with scheduling, timely for appointment and they took great care of our home while completing service. I have had carpets professionally cleaned before and knew what to expect, they exceeded expectations! Their ability to clean and extract from carpets is the best I have seen and you will be pleased with the results! I will absolutely use them again and recommend to all family and friends! Happy Cleaning!
Jennifer Daniels
Jennifer Daniels
03:42 25 Sep 19
Service was absolutely 5-star! Carpets look amazing and Conor did a great job explaining the services available. We have referred 2 of our friends to Pure Clean, and they have each been impressed with the cleaning and professional service. Highly recommend!
Bethany Chu
Bethany Chu
00:22 24 Aug 19
Jon was awesome, and did a great job cleaning the carpet. He thoroughly explained all the options and was easy to talk to while cleaning the carpet. I also really appreciated the measurement tool they use to detect leftover pet residue in the carpet, it confirmed my suspicion of accidents left in the carpet. He removed those spots, and made sure to clean over the specific pet odor areas. Highly recommend!
Kelly Holderman
Kelly Holderman
22:52 20 Aug 19
Jon was great and professional. Appreciated the notice of his impending arrival with a picture (old picture though - he needs a new one). He was very congenial and completed the work in good time. I asked some questions about upholstery which he didn’t have he answer. Not sure he should have known, but I will have to do more research. The amount I was told over the phone was way less than the bid for the sectional that Jon gave me. I went ahead but probably won’t do it again due to cost. Will see how it looks when dry.
Kelly Holderman
Kelly Holderman
22:52 20 Aug 19
Jon was great and professional. Appreciated the notice of his impending arrival with a picture (old picture though - he needs a new one). He was very congenial and completed the work in good time. I asked some questions about upholstery which he didn’t have he answer. Not sure he should have known, but I will have to do more research. The amount I was told over the phone was way less than the bid for the sectional that Jon gave me. I went ahead but probably won’t do it again due to cost. Will see how it looks when dry.
Mindy Stanley
Mindy Stanley
05:57 03 Aug 19
Conner did an excellent job of cleaning my carpet just as he did on the last visit. He is very thorough, reaching under, around and behind furniture wherever possible, and working hard to get spots out. He says his goal is to remove 100% of them, and I’d say he hit at least 99%! My 25 year old carpet looks beautiful.Connor is pleasant, cheerful and thoughtful as he goes about his work, as are all the employees I have interacted with at Pure Clean.As you can guess, I highly recommend them!
Dominique Davis
Dominique Davis
19:02 29 Jul 19
Ricky provided excellent service for our carpet cleaning. He was very knowledgeable about types of stains and how he would be able to treat them. He also worked on more difficult areas more thoroughly.Since we were also interested in upholstery cleaning, he took a few extra minutes to explain the process and even offered to test the area of concern. I highly recommend Pure Clean’s services. Very professional and courteous!
Kia Munteanu
Kia Munteanu
19:34 24 Jul 19
Mike did a fabulous job. Very professional and confident. Explained all of the options and went into detail when needed. We’ve used other cleaning companies before and couldn’t get some of the stains out. Mike not only got rid of the stains but left the carpet looking better than new! Will definitely use them again.
Kia Munteanu
Kia Munteanu
19:34 24 Jul 19
Mike did a fabulous job. Very professional and confident. Explained all of the options and went into detail when needed. We’ve used other cleaning companies before and couldn’t get some of the stains out. Mike not only got rid of the stains but left the carpet looking better than new! Will definitely use them again.
Mike Paulson
Mike Paulson
01:48 23 Jul 19
The Pure Clean technician Eric, called to confirm the appointment and said he was running ahead of schedule and asked if he could come early. This worked out great. I was able to add tile and grout cleaning & sealing to the work order. We walked through the carpeted areas to be cleaned to determine what would be the best cleaning method for each location. I appreciated Eric not wanting to do the costliest cleaning procedure on everything. Only the high traffic areas that truly needed it. He worked efficiently and took precautions to protect wall corners from getting dinged and wore shoe covers to keep the floors clean as he had to go outside to the service truck several times. I appreciate Pure Clean using non-toxic cleaning solutions as I have a grandson that visits often and plays on the floors. I have used Pure Clean previously for carpet cleaning and will continue to do so in the future.
Julie Engberg - Kinney
Julie Engberg - Kinney
00:42 17 Jul 19
FABULOUS JOB!!! Donovan was amazing! Our carpets are like new again & I hate the thought of letting my 3 dogs & cat back in the house! 😊We set up a cleaning every 3 months based on the quality of the job done & Donovan’s knowledge, professionalism & personality!VERY happy with Pure Clean & it’s staff & will definitely highly recommend them!Thank you very SO VERY much Pure Clean! ❤️
Aaron Olson
Aaron Olson
00:21 16 Jul 19
Extremely professional and first class. My wife and I are expecting our first baby next month so we wanted a safe product but still get an effective clean for our carpets. Eric came out and he was very knowledgeable and outgoing; we will have definitely them again and would seriously recommend over any other carpet cleaning company in Seattle.
Kenneth Dang
Kenneth Dang
22:47 12 Jul 19
Can't imagine that getting our carpets deep cleaned can be done much better and with less stress than by Jon of Pure Clean. Jon sent us a message that he was on his way, and he appeared as scheduled. He's a very personable guy. Jon gave us estimates for three tiers of cleaning, and clearly explained what each tier entailed. Jon was careful to protect our floors and walls, and finished the job in the time he had estimated. We'll certainly call on Jon when it's time for our next carpet cleaning.
Christie Neal
Christie Neal
20:19 03 Jul 19
Andy was on time (even a little early, which was great) and was very personable and friendly. He explained all of my options concerning the number of rooms I had and the type of cleaning I needed. He was very clear about what I was getting for what price. I had some especially oily stains and he gave me options for that, too. And, when he set up to work, he was careful about covering my open front doorway to keep the heat in and the flies out. We agreed upon the total cost ahead of time (and the option for the extra oily spot cleaning, if the regular didn't work). The whole process took about two hours, and I appreciate the care he took for my three rooms (one of which was a hallway/stairway). We did the walk through, and the results were amazing! I have used Pure Clean in the past, and will continue to use them!
Michelle Becker
Michelle Becker
15:57 29 Jun 19
Thank you Pure Clean for doing such a wonderful job with our carpets. Eric, our technician, was extremely thorough and took the time to explain everything. He answered all my questions and concerns, noted the spots that needed extra attention, and even got out the spots that we couldn't with any other steam cleaner. I would definitely recommend him and Pure Clean to anyone in need of carpet cleaning services.
Aseem Rijal Official
Aseem Rijal Official
18:06 25 Jun 19
He is a pleasure to work with, very professional and prompt. He is so respectful and he did such a wonderful job. I can breathe easier and I'm so glad I went with him to get this done. It made a huge positive difference and he was very meticulous.
Ian Elmore
Ian Elmore
11:46 23 Jun 19
This is probably my best carpet cleaning service. They respond quickly and work pretty good. I want to highly recommend PureClean Carpet Cleaner. You can expect good prices and quality customer service.
Bud Thorpe
Bud Thorpe
19:45 18 Jun 19
John (the technician) was very knowledgeable and gave me a few options that I would have never considered unless I knew a ton about carpet cleaning (which I didnt then but feel like a pro now!). He was fast, friendly and very knowledgeable. He recommended what he would do and was honest about it. I will definitely use pure clean again and again. Thanks!Bud Thorpe TREELINE VACATION RENTALS All Purpose Cleaners Vacation Rental Maintenance
Andrea Simmons
Andrea Simmons
22:58 13 Jun 19
Conner was on time and professional. He thoroughly examined our carpet to understand the services needed, and then went through a range of recommendations so that we could choose the service that best fit our needs and budget. The cleaning was extremely thorough and all of the pet stains were removed. Would definitely use Pure Clean again.
stephanie silver
stephanie silver
22:32 06 Jun 19
Donovan was awesome. He explained everything in detail, describing the process, answering my questions easily and he customized a plan to fit what needed to be done and my budget as well. The entire process from making the appointment with friendly and helpful customer service reps to the quality of work done in my home was exemplary. And I love the little care package for first time customers! I will definitely be recommending Pure Clean to friends, family and co-workers. And I will definitely be utilizing Pure Clean services for my home in the years to come. Thank you so much!
Vicki Wright
Vicki Wright
22:42 01 Jun 19
Donovan showed up ready to go. Did a great job. Very informative, very thorough. Third time we’ve had Our Clean company clean our carpets. Highly recommend. Great results.
jenterline
jenterline
17:15 24 May 19
Okay this is hands down the best carpet cleaning service! Don’t waste your time or money even thinking of hiring anyone else. Eric, who has worked for Pure Clean for ten years, is very knowledgeable and has a wonderful personality. He explains ahead of time what he needs to do to get the carpet back to the beautiful condition you want and expect. The work was done very professionally and I know this is a company that has my business for life. Very pleased and I am sure you will be too!
Renae Russell
Renae Russell
19:46 23 May 19
Pureclean did a fantastic job on my carpets!! They sent me a text with their representatives name and picture prior to him arriving. Eric’s knowledge level was amazing. He is passionate about his work and it shows. I had one troublesome pet stain that i was worried about and he was confident before starting that he could resolve it and he did. Looking forward to becoming a repeat customer for other services that they offer as well as telling all my friends about them too!
Donna Ferguson
Donna Ferguson
21:40 20 May 19
I was so amazed at what a wonderful job Scotty did on my carpets today! I've had 3 different cleaners clean my carpets in the last 4 years and obviously, wasn't really happy with any of them,....But now I've found THE ONE I'll be happy to stick with in the coming years!. I can't say enough about the method this company uses which somehow even alleviated the darkness around the edges left by the other cleaners. And just the fact that they have a very friendly and knowledgeable clerk who answers the phone and can tell you about the method they use and it's all green!...I'm very happy and YOU will be too!
Christy Anderson
Christy Anderson
05:56 13 May 19
This company is what superior customer service is all about. From the first quote to the final payment, they set the bar high for home cleaning services. Their pricing is fair for the outstanding service and professionalism they offer and their communication is excellent. Highly recommend!
Kendra Rosencrans
Kendra Rosencrans
06:36 28 Apr 19
Terrific experience! Extremely responsive, easy to schedule, and so personable. We had a big job needing a move-out clean for a home we had rented for 7 years. We have 3 kids and had had pets. Eric did an exceptional job!
Teresa Mathews
Teresa Mathews
14:13 24 Apr 19
I’m very happy with the service that I received from Pure Clean. They cleaned my carpet (pet stains) and it looks fantastic. He explained all of my options, even the cost of new carpet vs cleaning. I would highly recommend this company.
Ashley Adams
Ashley Adams
18:03 08 Apr 19
Two very professional, very respectful and personable gentlemen came by and cleaned my bathroom tile floors. It was quick and painless, and my tile looks beautiful. They covered their footwear with booties and spread clean moving blankets over the floors where they would be walking and using equipment. We had some area rugs taken out for cleaning as well. Mike was very knowledgeable about the services provided, and explained things in detail to me and gave many options as to what made the most financial sense for us. He wanted to make sure the cleaning cost wasn’t going to be equal or greater than what the rug itself cost, which I thoroughly appreciated. PureClean isn’t just out to make a buck, they really care about their customers and have passion for what they do. I have had incredible experiences with this company each and every time I’ve worked with them. And come to find out, they polish and seal shower tile/ glass, AND can seal my stone counter tops! I can’t wait to have them back out for that, I’m so excited they are continuing to expand on their service options! 🙂 Love Love Love this company.
Anna D
Anna D
23:03 02 Apr 19
I reached out to Pure Clean to have my carpets cleaned before I moved into my home. They were prompt with scheduling, sent me information about my technician before arrival, and had my carpets cleaned within days of contacting them! Conner was dispatched to clean our carpets and was quick and efficient. Overall, a very easy process!
Natalie Danielson
Natalie Danielson
16:55 29 Mar 19
Andy was great. He was very clear with what my options were and didn’t try to sell me anything I didn’t need. The work was done quick and efficiently. I’m super happy with how the carpets turned out.
Daniel Lynn
Daniel Lynn
00:41 27 Mar 19
We bought a house in Mukilteo and wanted to have the hardwood and carpets cleaned before we unpacked. We reached out to Pure Clean and they returned our request in a matter of a few hours. Donovan was our technician and was great. He was professional, thorough, and explained everything needed for the job. I am very happy with the results. 5 stars, recommend!
Nancy Drescher
Nancy Drescher
18:35 20 Mar 19
Pure Clean was great. We took advantage of an email special and added area rug cleaning as well. Connor was excellent - he arrived when expected, was thorough in explaining the services and costs, and did a great job cleaning our rugs. Everything was down with care and we couldn’t be happier with the results.
deidra murphy
deidra murphy
19:21 05 Mar 19
Mike was awesome from start to finish. He called to ask if he could come over. Was very thorough! He told me flat out steam cleaning my love seat would yellow it. Took time to examine my chaise and determined, as I thought, it was most likely suede and steam cleaning most likely wouldn’t work on stains I had. Gave me a cleanser to try @ my own risk, on the house. Took my area rug in to be cleaned just now and assured me they could be removed. They were stains from the apt hired co employee. He had not changed water so stains from carpet were transferred to area rug. Encouraged me to take pic, which I did, so I can get my money back from this other co. Great employee & co; would highly recommend! Deidra Murphy
Jenna Fitch
Jenna Fitch
17:42 02 Mar 19
They are great! Scheduled an appointment fast. They message you the morning of a picture and details of your technician so you know who to expect. We got Andy - he was great! Helped us move some furniture around and did a great job. And the best part is no harsh chemicals and everything is safe. My baby is ready to learn to start crawling now!
Cheryl Shandera
Cheryl Shandera
17:38 25 Feb 19
Pure Clean is just what the company is. They are always on time, services are amazing. My carpet looks feels and smells clean with no perfume or soapy smells. The cleaning process dries quickly and it stays clean longer.Excellent value. Conner is great. Thanks.
Kim Hunter
Kim Hunter
01:26 23 Feb 19
The cost was very fair for what I needed and wanted done. I have fairly new carpets with pet stains that I really needed taken care of. Everything looks beautiful and the best part is no chemical smell!Will definitely use again.

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